Payment, Cancellation & Refund POLICIES

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 Please Review The Cancelation & Refund Policy! 

 

Welcome to Oasis of Sandbanks, a small, family-run lakeside retreat in Prince Edward County, Ontario. Our cottages operate seasonally from May to October, and every booking helps sustain our ability to host guests in this peaceful, natural setting.

Because our cottages book up quickly and our season is short, every reservation matters. Once a cottage is reserved, it is removed from availability and held exclusively for you. 

To be fair to all guests — and to protect our small business — the following policy applies to all reservations, so we ask that all guests review and understand the following policy before booking.

1. Payment Policy

a. Website Bookings (Instant Online Payment)

  • All bookings made directly through our website must be paid in full at the time of booking by credit card.

  • This payment confirms your reservation and guarantees your selected dates.

  • Payments are non-transferable and subject to the cancellation and refund policy below.

b. Manual or Advance Bookings (By Request)

For guests who wish to reserve six months or more in advance, we may offer a split-payment option upon request and approval.

To confirm your reservation:

  • For stays of 2 to 5 nights (or single-cottage bookings), a 50% deposit of the total rental amount is required within 48 hours of booking confirmation.

  • For weekly stays or full-property group bookings, a 30% deposit of the total rental amount is required within 48 hours of booking confirmation.

  • The remaining balance is due 30 days before check-in (or 60 days for group bookings).

Failure to pay the balance by the due date may result in automatic cancellation. Any payments made before cancellation will be subject to the terms outlined below.

Manual bookings are not confirmed until the deposit has been received.

c. Accepted Payment Methods

We accept all major credit cards through our secure payment system.
For approved manual bookings, we also accept e-transfers.
Processing fees and taxes are non-refundable once charged.

2. Cancellation & Refund Policy (Applies to All Bookings)

We understand that plans can change. Our goal is to treat all guests fairly while protecting our small, seasonal business.

a. More Than 30 Days Before Check-In (60 Days for Group Bookings)

  • Cancellations received more than 30 days before check-in (or 60 days for full-property bookings) will receive a refund of amounts paid, minus a $199 administrative fee and any non-recoverable processing or tax charges.

  • For manual bookings, the deposit portion is non-refundable unless the cancelled dates are successfully rebooked.

b. Within 30 Days of Check-In (or 60 Days for Group Bookings)

  • No automatic cash refund will be issued if a cancellation occurs within these windows.

  • If we successfully rebook your cancelled dates (in whole or in part), we will issue a refund for the rebooked amount, minus a $199 administrative fee and any non-recoverable costs.

  • If your dates cannot be rebooked, we will issue a non-cash credit for the amount paid, valid for 12 months from your original arrival date.

c. Credits (Non-Cash Option)

  • A credit allows you to apply the value of your cancelled booking (less fees) toward a future stay within 12 months.

  • Credits are non-transferable, one-time use, and subject to current rates, availability, and minimum-stay requirements.

  • Credits cannot be exchanged for cash and do not apply to taxes, cleaning fees, or payment-processing charges.

d. No-Show or Early Departure

  • No refund or credit is provided for no-shows or early departures.

  • Once checked in, guests are responsible for the full duration of their stay.

3. Date Changes & Modifications

  • One date change may be allowed more than 30 days before check-in (or 60 days for full-property group bookings), subject to availability, rate differences, and a $99 change fee.

  • Requests made inside these windows are treated as cancellations and rebookings under the terms above.

  • Bookings are not transferable to other guests without written approval.

4. Force Majeure (Unforeseen Events)

If a government-mandated travel restriction, lockdown, or emergency order prevents us from operating on your booked dates:

  • You may choose between a full credit valid for 24 months or a refund minus any non-recoverable third-party fees.

Please note:
Weather conditions, smoke, insects, air quality advisories, lake levels, or temporary amenity closures do not qualify for refunds or credits.
We strongly recommend travel insurance for your peace of mind.

5. How to Cancel or Change Your Booking

  • All cancellations and changes must be submitted in writing by email to:
    📧 evie@oasisofsandbanks.ca

  • The timestamp of our email receipt determines the applicable cancellation terms.

  • Verbal or voicemail cancellations cannot be accepted.

6. Agreement

By making a reservation and submitting payment, you confirm that:

  • You have read, understood, and agree to all terms outlined here.

  • Your reservation constitutes a binding accommodation contract governed by Ontario law.

  • You understand that Oasis of Sandbanks operates as a small, family-run, seasonal property, and these terms ensure fairness and sustainability for all guests.

🌸 Thank You for Supporting Local

Your booking helps us continue sharing our little piece of paradise — a place for families and friends to reconnect, relax, and create lifelong memories.
We truly appreciate your trust, understanding, and support.

– The Oasis of Sandbanks Team

J'ai lu et j'accepte les tarifs, les conditions et les termes ci-dessus et mon paiement est la preuve que j'ai lu et accepté les conditions susmentionnées. Je comprends que le non-respect de ces conditions peut entraîner la résiliation de mon séjour sans aucun remboursement.